APPOINTMENTS
Whether you are visiting our practice for the first time, or are a life-long patient of ours - the following information will help make your experience with us as smooth and pleasant as possible.
What to expect when you visit us
Parking:
Ample on-site parking with access off both Leach and Liardet Streets.
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Mobility Access:
Ramp access and spacious rooms for mobility-compromised patients
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First Appointment:
If this is your first appointment, or it has been several years since you were last seen, please make an effort to come 10 minutes early as we have several patient forms to be completed prior to you being seen.
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Please bring a list of any allergies and medical issues that you may have.
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Please bring a list if you are taking any medication.
Cross Infection Control & COVID-19
Ensuring the health and well-being of you and our team in our practice is essential.
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We follow industry-leading sterilisation and Infection Prevention practices that also comply with the New Zealand Dental Association Code of Practice. When you visit us, you can have the peace of mind that all our instruments and surfaces in the treatment room are safe.
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We have introduced additional measures to ensure ongoing safety of you and our team while COVID-19 remains a risk.
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You can expect to see gloves and masks being worn during your treatment and we'll give you safety glasses to wear while you're in the treatment chair.
Payments
Please note that we expect full payment for your treatment to be made at the time of your appointment.
We accept Cash, Eftpos, Visa and Mastercard Credit Cards. Paywave is not available.
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We do provide Work and Income estimates.
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No-Shows/Late Cancellations
New Plymouth Dental Centre is committed to providing all our patients with exceptional care. When a patient cancels without giving enough notice or fails to attend an appointment, they prevent another patient from being seen.
If you are unable to attend your scheduled appointment, you must notify us as soon as possible, and must contact us at least 24 hours prior to your scheduled arrival time with any rescheduling requests.
If you fail to provide us with 24 hours prior notice or fail to attend an appointment, a $50 fee may be charged to your account. For longer appointments a higher fee may apply.
This policy is in place out of respect for our patients and clinicians.